Power, water & utilities
Report power outages and gas leaks, and check boil-water notices.
Text 4 to (850) 898-1741 to get this list on your phone.
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CHELCO (Choctawhatchee Electric): report outage
Report a power outage to CHELCO any time, or use the MyCHELCO app or outage map. CHELCO said it had restored nearly 68,000 of more than 71,000 meters as of noon Oct 13.
Hours: 24/7
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ECUA boil water notice: Pensacola Beach and some streets
Partly lifted Oct 13, 11 a.m. per ECUA. Pensacola Beach expected to clear by Wednesday Oct 14.
Boil-water notice is lifted for most of mainland Escambia and all of Perdido Key. Pensacola Beach and some mainland addresses must still boil water. Check the list.
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Florida Power & Light (FPL): report outage or downed line
Report a power outage or a downed power line. Check the restoration map for the Northwest Florida area.
Hours: 24/7
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Santa Rosa boil water notices
In effect for ALL customers per Santa Rosa County Update #11 (Oct 12, 6 p.m.). The county resources page checked Oct 13 no longer lists Midway Water. City of Milton says its notice could lift Oct 14 or 15 after testing. Navarre Beach water is restored but under the notice.
Boil tap water for drinking and cooking if you get water from: City of Milton, Navarre Beach Water, Pace Water System, Town of Jay, Bagdad Garcon Point Water, or Midway Water.
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City of Milton: report no water or no gas
City asked for outage reports Oct 13. Boil water notice still in effect; city says it may lift Oct 14 or 15 after testing.
City of Milton utility customers still without water or natural gas should call to report it, even if neighbors have service. Some low water pressure is expected while power comes back.
6738 Dixon Street, Milton, FL 32572
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Escambia River Electric Cooperative (EREC): report outage
For EREC members in north Escambia County. The automated line takes outage reports any time.
Hours: 24/7
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Escambia River Electric Cooperative (EREC): report outage
For EREC members in Santa Rosa County. The automated line takes outage reports any time.
Hours: 24/7
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Florida boil water notices list
List updated Oct 13. Your utility's own notice is the final word.
The Department of Health's statewide list of active boil water notices. If you are under a notice, boil tap water for at least one full minute or use bottled water.
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Okaloosa Gas District: if you smell gas
If you smell gas, leave the area and call Okaloosa Gas District or 911. Late payment penalties are on hold because of mail delays.
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Pensacola Energy: gas leak emergency
If you smell gas, leave right away with people and pets, then call from a safe place. Also call to get gas turned back on and pilots relit.
Hours: 24/7
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CHELCO (Choctawhatchee Electric): report outage
For CHELCO members in Santa Rosa County. Report outages by phone or the MyCHELCO app.
Hours: 24/7
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FPL outage relief stations (ice, water, answers)
FPL said Oct 12 it expects restoration in Escambia and Santa Rosa to be essentially complete by end of day Oct 13.
FPL has customer relief stations with ice, water, and help for people still without power.
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Mary Esther: keep conserving water (sewer)
11 of 13 lift stations back on FPL power as of 5 p.m. Oct 12; conservation still requested, per City of Mary Esther.
Mary Esther tap water is safe and there is no boil water notice, but please keep using less water while sewer lift stations get back on power. For a water or sewer emergency after hours, call Jacobs.
Hours: 24 hours
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Okaloosa County Water and Sewer emergency line
Report county water or sewer problems after hours, on weekends and holidays. During business hours call 850-651-7171.
Hours: After hours, weekends and holidays
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Phone charging and free Wi-Fi: Hitzman and Bayview Parks
Announced by City of Pensacola and Escambia County Update #9 (Oct 12). No hours or end date posted.
Spectrum charging stations and internet hotspots at Hitzman Park and Bayview Park in Pensacola.
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ECUA water and sewer service (Escambia)
Emerald Coast Utilities Authority customer service, and after-hours line for water or sewer emergencies like main breaks.
Hours: Customer service Mon-Fri 8:30am-5pm
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Okaloosa Island water: keep conserving
County update Oct 11, 10:15 a.m.: service restored, conservation still requested.
Water and sewer on Okaloosa Island are working again, but the system is still strained. Use only the water you need.
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T-Mobile free Wi-Fi and device charging
Free Wi-Fi and device charging available to all residents in Pensacola and Navarre, regardless of which provider they use.
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Boil water notices: none listed for Okaloosa
No Okaloosa entries on the DOH statewide list updated Oct 13.
The state health department's list shows no boil water notices for Okaloosa County water systems. If your utility tells you to boil water, follow its instructions.
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Fort Walton Beach utilities: no shutoffs or late fees
Per City of Fort Walton Beach post-storm update (last updated Oct 13).
The city is not cutting off water or charging late fees during hurricane recovery. Customer Service has moved for now to the Recreation Center. You can also pay online or at the City Hall drop box (no cash).
Fort Walton Beach Recreation Center, 132 Jet Drive NW, Fort Walton Beach, FL
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Destin Water Users
DWU Isaias advisory says 'fully operational' (checked Oct 13).
Water utility for most of Destin. It reports it is fully working after Isaias.
218 Main Street, Destin, FL 32541
Hours: Same number after hours